1. Introduction
This Cookie Policy explains how Contraxus Limited ("Contraxus", "we", "us", "our") uses cookies and similar technologies when you visit our website at contraxus.com and use our platform at app.contraxus.com (together, the "Service").
This policy should be read alongside our Privacy Policy and Terms of Service.
2. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information.
We also use similar technologies such as local storage, which stores small amounts of data in your browser for similar purposes.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Service to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or setting your privacy preferences.
| Cookie | Purpose | Duration |
|---|---|---|
| Auth0 session cookies | Authentication and secure sign-in | Session / up to 30 days |
| Security tokens | CSRF protection and session integrity | Session |
| Cookie consent preferences | Remembering your cookie choices | 12 months |
Lawful basis: These cookies are exempt from consent requirements as they are essential for the Service to operate.
3.2 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your display preferences.
| Cookie | Purpose | Duration |
|---|---|---|
| Theme preference | Remembering your light/dark mode choice | Up to 12 months |
| Language settings | Remembering your language preference | Up to 12 months |
| Form inputs | Remembering previously entered form data | Session |
Lawful basis: Legitimate interests (improving your experience of the Service).
3.3 Performance / Analytics Cookies
We do not currently use analytics cookies. If we introduce analytics in the future (such as Google Analytics), we will update this policy and request your consent before placing any analytics cookies.
3.4 Marketing Cookies
We do not currently use marketing or advertising cookies. If we introduce marketing cookies in the future, we will update this policy and request your explicit consent before placing them.
4. Third-Party Cookies
The following third-party services may set cookies when you use the Service:
| Provider | Purpose | More Information |
|---|---|---|
| Auth0 (Okta, Inc.) | Authentication and session management | Auth0 Privacy Policy |
| Stripe | Payment processing and fraud prevention | Stripe Privacy Policy |
These third parties may use cookies in accordance with their own privacy policies. We do not control the cookies set by third parties.
5. Managing Your Cookie Preferences
You can manage your cookie preferences in the following ways:
- Browser settings: Most browsers allow you to block or delete cookies through their settings. Please note that blocking essential cookies may prevent you from using the Service.
- Browser-specific instructions:
For more general information about cookies and how to manage them, visit www.allaboutcookies.org.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. Where changes are material, we will notify you by prominent notice on the Service.
The "Last updated" date at the top of this page indicates when the current version was published.
7. Contact Us
If you have any questions about our use of cookies, please contact us:
- Email: privacy@contraxus.com
- General support: support@contraxus.com
- Post: Contraxus Limited, Unit 5b Eleventh Avenue North, Team Valley, Gateshead, Tyne & Wear, NE11 0NJ